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DELIVERY
What is the 60-Minute Delivery Service?
Our 60-Minute Delivery service is designed for those urgent moments when your furry friend runs out of food, treats, or litter – and you need it now! With this service, you can receive your order at your doorstep in just 60 minutes from the time it’s placed.
How is 60 min delivery different from same day or next day delivery, and what are the charges?
Standard delivery has no additional cost for orders above AED 299, and a charge of AED 20 for orders below AED 299. Due to high order volumes, shipping timeframes may be subject to change.
Standard Shipping
Delivery Time
- Dubai : Same day delivery for orders placed before 9 AM GST & next day delivery for orders placed after 9 AM GST
- Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah Next day delivery
- Umm Al Quwain, Fujairah, Remote Areas (Madina Sayet , Al Ruwais) Within 2-3 days
Standard Delivery Fee Orders above AED 299 – FREE Standard Delivery Order below AED 299 – AED 20 Standard Delivery Charge
60 Minute Delivery
Delivery Time Your order is delivered in just 60 minutes from the time it’s placed
60 Minute Delivery Fee Only a small fee applies.
- AED 10 for orders above AED 100
- AED 20 for orders below AED 100 We aim to keep it affordable while providing the speed and reliability your pets deserve.
Where is the 60-Minute Delivery available?
This ultra-fast delivery service is currently available in select areas across Dubai and Abu Dhabi. To check if you’re eligible, simply log in to your account and make sure your delivery address is up to date. The system will automatically confirm availability based on your location.
When can I use this service?
The 60-minute delivery is available daily from 9:00 AM to 9:00 PM.
What products are eligible?
Most of our top-selling essentials—pet food, litter, treats, and accessories—are eligible for 60-minute delivery. If a product qualifies, you’ll see the “60-minute delivery” option on the product page.
What happens if my 60 Minute delivery is delayed?
60 Minute delivery is designed for speed and reliability. However, unforeseen circumstances like extreme weather, logistical issues, or stock availability can cause occasional delays. In such cases, we will work diligently to resolve the situation and provide updates to you. Alternatively, you could reach out to our customer care team via phone or WhatsApp, and they would assist you immediately.
My delivery hasn't arrived. Who can I call?
For queries on delivery, keep your order number ready & email 800 W PET SHOP info@wpetshop.com.
Returns & Exchanges
How many days after purchase, can I return a product?
You can return your item(s) within 2 days from the date of delivery.
Items must be in their original packaging, unused, and unwashed condition with all tags and packaging intact.
Any item purchased on discount, used items and without the tags are excluded from the return policy.
Refund will be processed in 5-7 business days from the date of product received
Which products are eligible for exchange and returns?
We accept the returns of all items, except for items that are altered in form from their original purchase, used, items bought on sale, frozen items and Livestock
How do I raise an exchange request?
Please reach out to the customer service team via email on info@wpetshop.com,you can also do live chat. Provide your order number and reason for return. They will guide you through the process.
Items can be returned to W Pet Shop . Items must be in their original packaging, unused, and unwashed condition with all tags and packaging intact. Any item purchased on discount, used items and without the tags are excluded from any return policy.
What if I receive damaged goods / expired products?
Damaged Goods: Contact our customer service team within 7 days of receiving the damaged item. You can reach us at info@wpetshop.com,you can also do live chat. Provide your order number and a description of the damage. Please include clear photos of the damaged product and the packaging in your communication. This helps us understand the extent of the damage and process your request more efficiently. Our team will guide you through the process for returning the damaged item, if necessary. Once we receive the damaged item and verify the issue, we will offer you a replacement or process a refund to your original payment method, based on your preference and availability of the product.
Expired Products: Contact our customer service team within 7 days of receiving the expired item. You can reach us at info@wpetshop.com,you can also do live chat. Provide your order number and details of the expired product. Include a photo of the expired product, showing the expiration date clearly, along with any packaging or labeling if applicable. Our team will guide you through the process for returning the expired item, if necessary. After verifying the expiration, we will either send a replacement product or issue a refund to your original payment method, based on your preference and product availability.