Refund and Returns Policy

At W Pet Shop, your satisfaction and trust are very important to us. We aim to provide a transparent and fair shopping experience. Please read our Refund and Returns Policy carefully to understand how we handle returns, exchanges, and refunds.

1. About Us

W Pet Shop is an online store dedicated to providing quality pet products with reliable service. Our business model is based on direct-to-customer sales through our website www.wpetshop.com.

We value honesty, clarity, and open communication. This policy explains your rights and how you can reach us if you need support.

2. Returns & Exchanges

• You may request a return or exchange within 7 days of receiving your order if:

  • The item is defective, damaged, or incorrect.

  • The product is unused, in its original packaging, and in resellable condition.

• Items that cannot be returned:

  • Perishable pet food and treats (for safety and hygiene reasons).

  • Opened grooming, healthcare, or hygiene products.

  • Customized or special-order items.

3. Refunds

• Once we receive and inspect the returned item, we will notify you of the status of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank/payment provider.

• Shipping fees (if applicable) are non-refundable unless the return is due to our error (wrong or defective item).

4. Order Cancellations

• Orders may be canceled before shipment for a full refund.

• If your order has already been shipped, it must follow the return process above.

5. How to Start a Return

To request a return or refund, please contact us with the following information:

• Order number

• Product name and issue (photo if applicable)

📧 Email: support@wpetshop.com

📞 Phone: 06 523 3470

🌍 Website: www.wpetshop.com

Our support team will guide you through the next steps.

6. Transparency & Customer Rights

We are committed to being clear and fair:

• We follow local consumer protection regulations in the UAE.

• We will always communicate clearly about your order status, return eligibility, and refund progress.

• If you ever feel dissatisfied, please contact us directly so we can resolve the matter promptly.

✅ Your trust matters. At W Pet Shop, we believe in building long-term relationships with our customers by being open, transparent, and fair.