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Shipping Policy
At W Pet Shop, we believe in keeping things simple, transparent, and reliable. This page explains how we handle shipping, so you know exactly what to expect when ordering from us.
Who We Are
W Pet Shop is an online pet supplies store, dedicated to providing high-quality products for your pets with secure checkout and dependable delivery. Our goal is to make your shopping experience easy, trustworthy, and worry-free.
If you have any questions, you can always reach us directly at:
📧 support@wpetshop.com
📞 06 523 3470
1. Shipping Locations
We currently offer delivery to:
✔ United Arab Emirates (UAE): Nationwide delivery.
✔ International Shipping: Available to select countries. Please contact us to confirm shipping availability for your location.
2. Processing Time
- Orders placed are processed within 1-2 business days.
- You’ll receive an email will tracking as soon as your order is shipped .
3. Delivery Time & Shipping Fees
| Destination | Standard Delivery | Express Delivery | Shipping Fee |
|---|---|---|---|
| UAE | 2-5 business days | 1-2 business days | Free for orders above AED 150 |
| International | 7-14 business days | Not available | Depending on destination and customs |
Note: Delays may occur during peak seasons or due to customs procedures for international orders.
4. Order Tracking
- Once your order is shipped, you will receive an email confirmation with a tracking number.
- You can track your order in real-time through the provided courier link.
5. Failed Delivery / Wrong Address
Please ensure your shipping address is correct at checkout .
if a delivery is return due to an incorrect address, additional shipping fees may apply.
6.Damaged or Missing Orders
If your order arrives damaged, incomplete, or does not arrive within the estimated timeframe, please contact us within 7 days of delivery.
We’ll investigate with the courier and work to resolve the issue quickly—either with a replacement or refund.
7. Lost or Damaged Shipments
- If your order is lost in transit, please contact us immediately. We will coordinate with the courier to resolve the issue.
- If you receive a damaged package, please notify us within 48 hours with photos of the damaged items for a replacement or refund.
8. Returns & Exchanges
For details on returning an item, please refer to our Return & Refund Policy.
9. Contact Us
We’re here to help with any shipping questions:
📧 info@wpetshop.com
📞 06 523 3470
Or via our Contact Us page
