Terms and Conditions

Last Updated: 18th May 2025

Welcome to wpetshop.com (“Website,” “we,” “our,” or “us”). By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree, please discontinue use of our website.

1. Business Identity

wpetshop.com is an online pet supply store providing a range of pet products including food, accessories, and care essentials. Our goal is to make pet ownership easier by delivering trusted products directly to your door.

For inquiries, you can reach us via:

• Email: info@wpetshop.com

• Phone: 06 523 3470

• Address:  Al Dhaid Rd – Muwaileh Suburb – Sharjah

2. Business Model

We operate as an e-commerce platform, selling pet-related products. All prices are listed in AED and are inclusive/exclusive of applicable taxes (as indicated during checkout).

• Orders are confirmed once payment is successfully processed.

• We reserve the right to cancel or refuse any order if fraudulent or invalid activity is suspected.

3. Customer Interaction

We believe in transparent and responsive communication. Customers can:

• Contact us via our Contact Us page or email for support.

• Request information about their order status.

• Share feedback or complaints, which we will address promptly.

4. Shipping & Delivery

• Delivery times vary depending on your location and product availability. Estimated delivery times are displayed at checkout.

• We are not liable for delays caused by third-party couriers, customs, or unforeseen circumstances.

• Customers will receive a tracking number once their order has been dispatched.

5. Returns & Refunds

• Products may be returned within 7 days of delivery if unused, unopened, and in original packaging.

• Refunds are issued to the original payment method once the product is inspected and approved.

• Certain items (e.g., perishable pet food, hygiene products) may be non-returnable for safety reasons.

6. Payments & Security

• Payments are processed securely via Tap payment gateway (and other available methods).

• We do not store your credit card details. All transactions are encrypted and handled by trusted third-party providers.

7. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy. We collect only what is necessary to process your orders and improve our services.

8. Intellectual Property

All content on wpetshop.com (including text, images, logos, and product descriptions) is our intellectual property or licensed for use. Unauthorized reproduction is strictly prohibited.

9. Limitation of Liability

We strive to provide accurate information and quality products. However:

• We are not liable for misuse of products by customers.

• We do not guarantee uninterrupted access to our website due to technical issues or maintenance.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Updates will be posted on this page with the “Last Updated” date revised. Continued use of the site means you accept the changes.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Applicable Jurisdiction/Your Country].

📌 By using wpetshop.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.